Level 1:- All the clients having grievance regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at firstname.lastname@example.org.To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such grievance.
Level 2:-In case the client is not satisfied with the response, the grievance can be escalated to Mr. Sachin Tiwari (Compliance officer) at Ways2Capital. He can be approached at "email@example.com". He shall ensure best possible redressal within a time frame of 7 working days or you can call: 0731-6626204 .
Level 3:-If the client still wants to escalate the grievance, he/she can approach Mr. Swapnil Prajapati at firstname.lastname@example.org (Director). He being the highest authority at Ways2Capital, can redress the grievance in the best possible manner. He shall revert the client within 15 working days.
Level 4:-In case the client is still not satisfied he/she can escalate the matter with the regulators at www.sebi.gov.in
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the grievance be considered at next level.